Technology solutions by Untold
Technology solutions by Untold
INTUITIVE, AI-POWERED
MULTICHANNEL CHATBOTS.
CENTRALIZED MANAGEMENT OF MULTIPLE
CHANNELS WITH OMNI.
WhatsApp, Instagram, Facebook, and integrated AIs
on a single platform, where users have autonomy
and ease to create personalized journeys.
Serve customers intelligently and at scale. Omni connects WhatsApp and channels in one place with full automation.
24/7 Chatbot
Multiple agents
CRM integration
Bulk messaging
Engage intelligently and at scale. Omni connects Messenger and channels in one place with full automation.
Message bots
Conversational flows
Human handoff
Fully integrated CRM
Automate DMs intelligently. Omni connects Instagram and channels in one place with full automation.
Automated replies
Lead capture via DM
Link in bio with journeys
CRM integration
Automate emails intelligently. Omni connects this channel with others through scalable, full automation.
Segmented campaigns
Automated replies
Event-based workflows
Always-updated CRM
Create
Smart Flows
Automate journeys with logic, AI, and personalization—no coding required.
Queues
and Chatbot
Define rules, teams, and priorities for automated and human queue-based service.
Integrated
OpenAI
Use artificial intelligence to respond with fluency, context, and natural language.
Create
Campaigns
Send segmented bulk messages to nurture leads or promote actions.
Quick
Replies
Boost speed with ready-made, standardized, and customizable messages for your team.
Centralized
Service
View, manage, and filter all customer conversations from a single panel.
Service
Kanban
Organize conversations by status columns: open, waiting, handled, or resolved.
Tasks &
Scheduling
Create reminders, track follow-ups, and keep commitments under control.
Smart
Tags
Classify conversations by profile, channel, or funnel stage with practical tags.
Internal
Chat
Exchange messages between users with context—without leaving the service screen.
Contact
Management
Track complete lead history and organize information with custom tags.
File
List
Easily manage PDFs, images, and documents shared in conversations.
Platform
Info
Receive updates, news, and alerts directly in the system you already use.
API
Integrations
Connect OmniAction to any external system with flexible, intelligent automation.
User
Management
Manage permissions, performance, and team organization with full control.
Notices &
Updates
Send internal announcements to agents directly on the platform with clarity and centralization.
0
Average increase in conversion with intelligent automation combined with human support
0
Greater operational efficiency with AI applied to customer service
0
Average reduction in operational costs with conversational automation
0
Consumers who value real-time responses in digital customer service
Creation of tailored journeys for each operation